Privacy Statement

Global Mouse Travel Privacy Statement

This Privacy Policy (Policy) sets out how Global Mouse Travel Pty Ltd (ACN 31 729 791 130) (“we”, “our”, “us”) handles personal information. We are a registered and approved travel agent with both InteleTravel Group and Disney Travel Agents. We acknowledge their respective privacy statements and as an organization, are committed to handling personal information and protecting each individual’s privacy.

Our handling of any personal information is governed by the Australian Privacy Principles (APP’s) under the Privacy Act 1988 (Cth.) (Privacy Act) and various state-based legislation. We are legally bound by the APP’s and are required to collect, protect, handle and disclose personal information in accordance with the standards set out in those APP’s.

This Policy covers how we deal with personal information when we collect it through the provision of professional services, through our general business operations or when you use this website (Website). Website means any page accessed using the URL address at: which is located in Australia.

This notice applies to all information collected or submitted on the website. We collect only the personally identifiable information about you that is reasonably necessary to process or fulfil your particular online request or to achieve the specific purpose for which you have contacted us. Please obtain the consent of other individuals prior to providing with their personal information. retains only that information which you voluntarily give to us.

In order to receive any of Global Mouse Travel’s publications, we need your email address. We won’t disclose your email or any personal information to any third party without your consent.

Global Mouse Travel does not buy, rent, or sell email addresses to or from third parties. Every email publication sent includes links to unsubscribe, allowing users to automatically and immediately remove themselves from subscription lists. The only way to receive publications from Global Mouse Travel is to subscribe to them.

Users may always opt out of receiving any Global Mouse Travel publication by going directly to its manage subscriptions page. Global Mouse Travel manages e-mail lists through its list management system. Unsubscribing from one list managed by Global Mouse Travel will not remove the user from all publication email lists. Users with questions or experiencing problems unsubscribing should complete a request for support via our Contacts page on this website or email the Customer Service Team at

Currently, Global Mouse Travel uses your personally identifiable information or such information about your clients which you have provided to us with their consent as reasonably necessary to process or fulfil your particular online request or to achieve the specific purpose for which you have contacted us. We may share some of your personally identifiable information with our affiliated product and service providers or other third parties, especially when reasonably necessary to process or fulfil your particular online request or to achieve the specific purpose for which you have contacted us.

Global Mouse may use your e-mail address to deliver to you updates highlighting specials, promotions, contests, sweepstakes and other opportunities available on our site and/or sponsored by our affiliated product or service providers and advertisers and/or to deliver our newsletter highlighting specials, promotions, contests, sweepstakes and other opportunities available on our site and/or sponsored by our affiliated product and service providers.

We may use an e-mail delivery and marketing company to send some e-mails that you have agreed to receive. However, we do not share your PIN/Username or sell, loan, trade, or rent financial information, such as credit card information or other social security data, unless you specifically authorize us to do so. In addition, we may use your contacts with our site to help shape our content. We also monitor traffic patterns and site usage to help us with ongoing development of the site.

From time to time, Global Mouse collects personal information in the form of profiles for various purposes aimed at better serving your needs and preferences. We may provide anonymous aggregate statistics about such things as our agents, prospects, sales, traffic patterns, and related information to reputable third party vendors. We may use the information we collect, online and offline, to notify you about important changes to our services, new services, and special offers we think you will find valuable.

Global Mouse also reserves the right to share or disclose your personally identifiable information when it determines, in its sole discretion, that the disclosure of such personally identifiable information is necessary to identify, contact, or bring legal action against you, if you may be causing intentional or unintentional injury to another, interfering with another’s rights or property, including Global Mouse rights or property, violating any applicable law, rule or regulation or if such disclosure is required by any applicable law, rule or regulation. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt out or otherwise prohibit such unrelated uses.

Global Mouse provides you at all times with the choice and the control over the collection and use of the personal information you provide to us. You may update, correct or remove your personal information at any time by e-mail or other written request or a registered user of the Global Mouse Website. To protect your privacy and security, we will also take reasonable steps to verify your identity before making requested changes. If at any time you decide that you would rather not receive some or all of the information indicated above or would like us not to share your information with third parties for one or more of the purposes indicated above, simply notify us by e-mail or any other means that provides us with notice of your wishes. Once we receive your notice, please allow 10 business days for the change to take effect in our system. All e-mail correspondence from us contains an “Unsubscribe” option.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Global Mouse utilizes our best efforts to protect the security of any information submitted or transmitted by you to Global Mouse, including, but not limited to, personally identifiable information. 

Global Mouse has security measures in place to protect the loss, misuse or alteration of the information under our control, including the use of a secure server. The secure socket layer technology (SSL) encrypts all information you input before it is sent to us. Please note that, regardless of the precautions we take, “faultless security” does not exist on the Internet. As a result, while we strive to protect your personal information, Global Mouse cannot guarantee the security of any information you submit or transmit to www.Global Mouse, and you do so at your own risk.

In the unlikely event that an unauthorized third party compromises Global Mouse security system, Global Mouse is not responsible for any occurrences or damages directly or indirectly caused by an unauthorized third party’s ability to view, use or disseminate your submissions or transmissions to Global Mouse, or your personally identifiable information.

You may be issued a personal identification number (“PIN”) by Global Mouse and you may be asked to select a Username to utilize certain features of www.Global Mouse

In order to receive a PIN or select and use a Username, you will be required to submit personally identifiable information. Global Mouse will protect the confidentiality of your personally identifiable information as it relates to your PIN. However, you are responsible for the security and confidentiality of your PIN and Username, if any, and for any access, use or activities on www.Global Mouse under your PIN and Username.

When you visit Global Mouse, we place a “cookie” on your personal computer. A cookie is a small data file that is transmitted between computers to help us recognize you when you return to our Website. Any information stored in the cookie is encrypted, so no one can view the data it contains through unauthorized access to your computer. Most Internet browsers automatically accept cookies. You can, however, instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from any site you may visit.

Any person under the age of 18 is not eligible to use the services of our Website. We encourage parents to play a central role in their child’s online activities and to monitor the sites visited to ensure the child’s privacy is being protected.

If you have any questions about this Policy, please use the contact link on our website or contact the Privacy Officer using the details set out below:

Privacy and Complaints Officer
Global Mouse Travel

If you believe that your privacy has been breached, please contact our Privacy and Complaints Officer as listed above.  Please provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint, to ensure we contact the right person and to resolve your complaint as quickly as possible. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome.

Our Privacy and Complaints Officer will review your concern and attempt to resolve it within 10 business days. During this time we will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint.  If we receive a response from you, we will assess it and advise if we have changed our view.

We take all complaints seriously. We will treat your requests or complaints confidentially.

If you are unsatisfied with our response to any complaint, you may refer your complaint to the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Tel: 1300 363 992

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

This privacy policy was last updated on November 25, 2019.

Subscribe to Get Daily News.